Design omni-channel
customer experiences

To delight your customers at every touchpoint.

Kademi’s journey builder technology is the glue that brings together its full-stack customer experience capability, allowing our customers to map out and design journeys that spans B2C and B2B channels, breaking down organisational silos and delivering experiences that delights customers at every touchpoint.

Drag, drop & connect

Easily drag, drop and connect nodes on a canvas to map out any type of customer journey.

  • Nurture customers to acquisition
  • Drive shoppers online to purchase
  • Reward customers along their journey
  • Give customers a voice through feedback
  • Design warranty claim journeys
  • Create journeys to nurture learners
  • And more...

Cross channel experiences

The end to end customer journey can be broken down into smaller journeys, each seamlessly connected bridging channels and creating seamless experiences across your organisation.

Make it personalized
and relevant

Design highly dynamic and personalized journeys for your customers using data driven decision nodes to increase engagement and conversion.

Application management

Each Kademi application has its own set of configurable nodes to manage how it interacts in the customer journey. Just some of these nodes include:

  • Sending an email
  • Award loyalty points
  • Creating a sales task
  • Setting a shopping cart goal
  • Updating a sales funnel stage

Custom applications

Any custom application you build in your Kademi account can have its own set of nodes allowing you to control how it interacts in the customer journey.

Software to manage, deliver, and optimize experiences
consistently across every digital touchpoint.

Want to experience more?

We want to help you create amazing experiences, so how can we help you further?

Build touchpoints in Kademi Contact our team