Partner Support
Avoid endless games of email ping-ping, and give your partners the support they need to succeed.
Increase productivity
Giving partners access to the support they need enables them to achieve goals and program targets quickly.
Build longevity
Good support helps partners feel valued and are more likely to remain committed to their relationship with you.
Resolve issues
Partner support resolves issues quickly and effectively, reducing the risk of any negative impact on the partnership.
Get support fast
Give partners a simple and fast way to submit support tickets.
- Simple support form fields to make it easy for partners.
- Help partners categorize the importance of each ticket.
- Allow partners to uploads supporting screenshots and images.
- Notify partners by email once a support tickets is created.
Get support fast
Give partners a simple and fast way to submit support tickets.
- Simple support form fields to make it easy for partners.
- Help partners categorize the importance of each ticket.
- Allow partners to uploads supporting screenshots and images.
- Notify partners by email once a support tickets is created.
Help partners track tickets
Make it easy for partners to keep track of their support tickets.
- Show the current status of each ticket.
- If you log support hours against tickets, show partners both estimated hours and actual hours worked to date.
- Automatically keep partners up to date on their tickets progress by email.
- Get partners to confirm support tickets are resolved with a click of a button in an email.
Help partners track tickets
Make it easy for partners to keep track of their support tickets.
- Show the current status of each ticket.
- If you log support hours against tickets, show partners both estimated hours and actual hours worked to date.
- Automatically keep partners up to date on their tickets progress by email.
- Get partners to confirm support tickets are resolved with a click of a button in an email.
Support tools to help you succeed
Manage and configure your support workflows from your Kademi admin console.
Support funnels
Get clear visibility of your support tickets in a single funnel view.
- Track each ticket across customizable funnel stages.
- Automatically assign tickets to funnel stages.
Support funnels
Get clear visibility of your support tickets in a single funnel view.
- Track each ticket across customizable funnel stages.
- Automatically assign tickets to funnel stages.
Ticket management
Access everything about your partners and their support ticket in one view.
- View your partner's details and history from emails to previous support requests.
- Leverage task management to create structured workflows that support teams follow when dealing with each support ticket.
- Write notes on support tickets.
- Send emails directly to a partner from the support page.
Ticket management
Access everything about your partners and their support ticket in one view.
- View your partner's details and history from emails to previous support requests.
- Leverage task management to create structured workflows that support teams follow when dealing with each support ticket.
- Write notes on support tickets.
- Send emails directly to a partner from the support page.
Support workflow
Using Kademi's smart automation, design and implement your own support workflow that handles everything from task management to email communications.
Support workflow
Using Kademi's smart automation, design and implement your own support workflow that handles everything from task management to email communications.
Get answers
Explore some of the questions customers commonly ask about partner support.
Accordion List
Kademi's incentive framework will give you the tools you need to set up a reward program that incentivizes your teams to service partners better.
Kademi smart automation will automatically reach out to the partner and apologize but also escalate the support ticket internally through email and SMS.
You can have as many support users as needed logging into your support portal and responding to partner tickets. See Kademi's pricing for more information.
Find out more
Contact the Kademi team today for a software demonstration
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Kademi's modular platform gives our customers a powerful set of features to use in their partner portal.
Partner Training
Improve partner performance and accelerate their understanding of your business and products.
Resources
Assist partners in selling your products by providing them with valuable resources such as sales and marketing material.
Forums
Create a place for partners to collaborate, share ideas, and engage with each other in a secure community.
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